Tuesday, September 23, 2014

Memo Writing

Memorandum comes from the Latin noun memorandum and has the same root as memorare, memorare translates as to recount, to mention or call to mind.Memos are used within organizations to communicate everything from routine details to complete proposals and reports. Memos are often only a few short paragraphs, but they can be much longer, depending on their purpose. 

Here are some typical uses of memos:
  • to inform others about new or changed policy, procedures, organizational details
  • to announce meetings, events, changes
  • to present decisions, directives, proposals, briefings
  • to transmit documents (internal)

Memo Format
  • Company and/or department name (without address)

Heading
  • To (who gets it)
  • From (who sent it)
  • Subject (what it’s about)
  • Date (when it was sent)  

Body (conveys message)
  • Introduction
  • Main points

Close

Memo Style
  1. Concise: Make your sentences, paragraph, and overall memo as brief and as focused as possible.
  2. Clear: Get your purpose straight before you start, then plan what you want to say and in what.
  3. Order. Use your memo layout to help your reader (headings, bulleted lists, white space, as appropriate).
  4. Direct: Speak directly to your reader, as you would in person or on the phone. Do not pad your ideas with unnecessary details. Think of what questions your reader wants answered, and then answer them.
  5. Clean: Reread, revise, copyedit, and proofread.

Memo Structure

Subject Line: Summarizes the main idea; think of it as being preceded by the words "This memo is about."

Introductory paragraph: Quickly orients the reader to what the memo is about.
Give your purpose for writing.
Supply any relevant background information.
Identify any task the memo is related to.

Body: Conveys the information and supporting details relevant to the memo's purpose
Keep paragraphs short and focused; one main idea per paragraph.
Keep sentences tight and informative
Use bullets to list information

Close: End courteously (think of a phone call or face-to-face meeting), stating any expected outcome, action, or other information appropriate to your purpose. For example,

“Please send me your comments and suggestions by January __.”
"Let's meet next week to go over the next stage in the plan."

Monday, August 4, 2014

Mintzberg Management Roles

Management Roles

Mintzberg proposed ten managerial roles a typical manager has to perform in discharging his day-to-day activities. Mintzberg’s ten managerial roles can be grouped as those concerned with interpersonal relationships, those concerned with transfer of information, and those concerned with decision- making.

Interpersonal Roles:
This refers to those types’ of managerial roles that involve people and other duties that are ceremonial and symbolic in nature. There are three types of interpersonal roles:
. i)  Figure head Role: Manager performs a role as symbolic head and accordingly he is obliged to perform a number of routine duties of a legal or social nature. The typical activities include greeting visitors, signing legal documents etc. 
. ii)  Leader Role: As a leader of the department, manager gives direction to his employees and other subordinates to fulfill the assigned goals and objectives. He is responsible for the motivation and activation of subordinates. Also he is response for staffing, training and associated activities. Some of the typical activities include goals setting, providing guidance, review the progress of work etc. 
. iii)  Liaison Role: The manager is required to maintain contact with external sources that provide valuable information. These sources are individual or groups outside the managers unit and may be inside or outside the organization. For this he as to maintain self-developed network of outside contacts and informers who provide favors and information, for example, acknowledging mail, doing external board work etc. 

Informational Roles:
This refers to those types of managerial roles that involve receiving, collecting and disseminating information. There are three types of informational roles:
. iv)  Monitor: Typically, manager is spanning the boundaries of the organization and trying to get information from outside though various sources such as reading magazines, taking with other to learn current developments, movements of competitors planning, program etc. Manager seeks and receives variety of special information (much of it current) to develop thorough understanding of organization and environment. He emerges as nerve centre of internal and external information about the organization. 
. v)  Disseminator: M anager acts as conduits of information to organizational members. He is expected to transmit information received from outside or from subordinates to member of the organization. Some information is factual and some may involve interpretation and integrating of diverse value positions of organizational influencers. Some of the typical activities of this role include holding informational meetings, making phone calls to relay information etc.
vi) Spokesman: Manager represents the organization to outsiders by performing the role as spokesman. In this context, the manager transmits information to outsiders on organization’s plans, policies, results, achievements, serves as expert on the chosen field by giving value suggestion to the community etc. As mentioned earlier, he holds board meeting periodically and gives information to the media.

Decisional Roles:
This refers to those types of managerial roles that revolve around making decision. There are four types of decisional roles.
. vii)  Entrepreneur: As entrepreneur, manager initiates and oversees new projects that will improve their organization’s performance. He thoroughly analyses the strengths of the organization and the opportunities available in the environment and takes initiative to implement improvement projects to bring about worthwhile changes with in the organization and continuously supervise designing new developmental projects. Some of the typical activities include organizing strategy and review sessions to develop new programs, instrumental in venturing novel projects etc. 
. viii)  Disturbance Handler: As disturbance handler, managers take corrective action in response to unforeseen problems within as well as outside the organization. Whenever any conflicts occur among the subordinates regarding the sharing of resources, allocation of funds etc, and the manager intervene appropriately and resolve those issues. He is responsible for corrective action when organization faces important, unexpected disturbances. 
. ix)  Resources Allocator: Manager is responsible for the allocation of organizational resources – physical, human, monetary resources of all kind and in effect, the making or approval of all significant organizational decision. In order to perform this activity, he will be schedule meetings, requesting authorization, and performing any activity that involves budgeting and the programming of subordinates work. 
. x)  Negotiator: Manager also performs as negotiators when they discuss and bargain with other groups to gain advantage for their own units. Manager will negotiate with business partners in case the organization is seeking alliances to venture projects or extend their operation in new marketing. 

Monday, July 21, 2014

Organisational Politics - Causes

According to Aristotle, politics stems from a diversity of interests. To fully understand the politics of the organization, it is necessary to explore the processes by which people engage in politics. Consistent with Aristotle's conceptualization, it is a given that, within the organization, all employees bring their own interests, wants, desires, and needs to the workplace.

To help us understand organizations, we might consider them as political systems. The political metaphor helps us understand power relationships in day-to-day organizational relationships. If we accept that power relations exist in organizations, then politics and politicking are an essential part of organizational life.

Politics is a means of recognizing and, ultimately, reconciling competing interests within the organization. Competing interests can be reconciled by any number of means. As mentioned, organizations need mechanisms whereby they reconcile conflicting interests. Hence, organizations, like governments, tend to "rule" by some sort of "system". This "system" is employed to create and maintain "order" among the organization's members.

Systems of rule within organizations range from autocratic to democratic at the extremes. Between these extremes we find bureaucratic and technocratic systems. Whatever the system, each represents a political orientation with respect to how power is applied and distributed throughout the organization. Each type of organizational "rule" simply draws on different principles of legitimacy.

According to Farrell and Peterson(Farrell and Peterson, 1982), the successful practice of organizational politics is perceived to lead to a higher level of power, and once a higher level of power is attained, there is more opportunity to engage in political behavior

For purposes of understanding organizational political behavior, Farrell and Peterson (1982) proposed a three-dimensional typology. The dimensions are:
•       where the political activity takes place -- inside or outside the organization,
•       the direction of the attempted influence -- vertically or laterally in the organization, and
•       the legitimacy of the political action.

Causes of Organisational Politics 
Change
Change is unsettling and often results in winners and losers. When this is the case, it is hardly surprising that more extreme – subtle, underhand, covert or just downright devious – behaviours surface. Individuals start to position themselves in advance of the change. Simply preserving the status quo can often generate such behaviour or even sabotage. It is little wonder that so many change initiatives fail.
Limited Resources
Not surprisingly, when businesses set budgets to drive down costs and end prices to the customer, there is enormous pressure to hold down expenditure and investment. Consequently, department heads have to compete with colleagues for a share of a pot that is rarely large enough. Finance Directors who make these allocations will find themselves on the receiving end of bribes, threats, propositions, sales pitches, gifts, violence and affection – except, of course, we don’t call it that, we call it politics. Relationships may become strained, perhaps even permanently damaged, within a group of people who are supposed to collaborate with each other to best effect on a daily basis.

Subjectivity of Evaluation
Cuts in the cost base often reduce opportunities for promotion. The result is more aggressive behaviour on the part of ambitious individuals, who are driven to get ahead of colleagues if they are to obtain the scarce senior roles they aspire to. Aggressive does not mean using fists, but it does entail competing against other members of staff who just happen to be in the same team.There is nothing underhand in this. Everyone ‘knows the score’, which only serves to perpetuate a climate of suspicion, rumour and gossip to the detriment of getting the job done. Unfortunately, staying out of the fray simply isn’t an option if you want to succeed.
Information
The very speed at which businesses move these days requires that roles are frequently amended and job descriptions often lag behind the new way of doing things. Matrix structures and an orientation to project teams often result in ambiguity over who is responsible for what. Objectives set at the start of the year quickly become overtaken by events, which leads to confusion and vagueness between colleagues. The outcome is often marked by a lack of trust, accusations of exceeding authority and territorial infighting. The rumour mill cranks up and soon individuals are swayed by all manner of perceptions and assumptions that have no basis in fact, but everything to do with the way we choose to interpret others’ behaviour.
Compliance or Commitment 
Following orders from positions above self may be in the nature of mere acceptance of directives or of internalization of the intent of the directive. In case of compliance, the change brought about is one that is easily reverted to null at the slightest instance. Although, compliance results due to position power of the directing figure, an internalization of the idea has not percolated down the hierarchical levels. This speaks volumes about the issues of employee involvement and empowerment not only as a part of enhancing acceptability of an initiative, but also towards preserving the power of the superior.



Wednesday, July 16, 2014

Organization Components

People

People are the main component of any organization that has to be managed. Every individual has a personal goal to be achieved. Organizations must identify the need spectrum of individuals and take suitable steps for its fulfillment to enable them to perform effectively so that they complete their allotted task in time. Relationship between the workers, with subordinates and superiors should be established based on full understanding and complete faith based on mutual trust so that it is easy to communicate and understand each other’s views. Work teams and Groups play a vital role in the organization. Individual may have to keep his personal interest aside if it conflicts with team or group goals. It is the team goals, accomplishment of which contributes towards achieving organizational goals. Apart from managing internal workforce, it is also important to manage customers who are the end persons using organization’s products or services. Utmost interest of stakeholders, government, employees, social groups and non-governmental organizations (NGOs) must be kept in mind as they play a dominant role in the society. Apart from the above, adequate consideration should also be given to competitors, regulatory agencies, labour force, suppliers and resource persons.

Structure

There are two types of organizations, formal and informal. Informal organizations do not have a specified structure. Formal organizations are build based upon the objective set for it. Organizational structure in such organization is hierarchical in nature, with people at each level having their own objectives, which contributes towards fulfillment of over all organizational objectives. In such organization people at lower levels report to higher level managers. The tier system has the principle of unity of command inbuilt in it. The organization structure may depend upon the size, number of products/services produced, skill and experience of the employees, managerial staff and geographical location of the organization. An organization may have several levels and pyramid like organizational structure or flat structure. The efficiency of the organization will depend upon the free flow of the information, efficient communication system prevailing in the organization, well-defined authority and responsibility supported by detailed policies, rules and regulations. The organization must have well laid out systems, which are understood by workers, supervisors and managers. The leader must keep open mind while dealing with subordinates and exercise full control over various systems, levels and ensure planned productivity and achieve high level of job satisfaction.

Technology

Managing technology is an important job of any management. It is an important element of any unit. Selection of technology, procurement, installation, operation and maintenance is important and no compromise should be made in procuring latest or advanced technology. Various systems and sub- systems should support technology that exists in an organization. Based on the technology, an organization should formulate job structure and resultant procurement of human resource so that they are complimentary to each other. Adequate attention is also be paid to service industry. For example an appropriate drill, procedures are installed in hospital industry to ensure that the patients’ record is maintained properly. On line operations of all systems relating to admission record, past treatment, drugs, availability of beds, schedule of operations maintained so that the level of patients satisfaction is raised. In minimum number of days, maximum numbers of patients should be treated. Various processes required to regulate these functions form the important part of service industry.

Jobs

Job is an assignment assigned to an individual. It encompasses various tasks within it. For example, Personnel manager wants to fill up twelve vacancies in production department within three months. Job will have various tasks inbuilt in it like designing of job specification, selection of media, advertising vacancies, scheduling of selection and recruiting process. Manager, therefore have to manage various tasks to accomplish a particular job. This may form a part of managerial functions. Adequate delegation, supervision, application of various control techniques makes the job simpler for the manager. Introduction of computers have made managerial functions simpler, as required information is available for decision-making.

Processes

Management of processes and its inter-dependence is very crucial to high productivity and higher job satisfaction. What is important for a manager is to ensure high morale of the work force. To ensure this, he must identify various managerial dictums. Select appropriate subordinates to carry out a job based on aptitude, personality traits, mental build up and attitude. He should also involve himself and lead subordinates by personal example. In defence services, it is the quality of leadership, which motivates troops to achieve near impossible task where every thing appears to be going wrong. Various role models assist leaders in identifying as to which process, method or approach would be suitable to mold subordinates in suitable frame that may be required by any organization. Nothing motivates workers better if you give them their entitlements in full and train them to take up higher jobs. By doing so, manager must develop and build an organizational culture that will bind employees to a common cultural bond. During day-to-day functions, managers must be transparent and maintain a high degree of value system and display ethical behaviour. There are no short cuts to this and will pay rich dividends in times to come.

External Environment


What we have so far discussed is various components of an organization that should be managed properly. External environment also plays an important role in managing the points discussed above. When we talk about managing people in the organization, what we have to study and manage is the influence of culture and its impact on the individual. A manager should examine as to how he is going to cope up with the changes. Study of external environment is very wide and encompasses economic, cultural, social, government rules and regulations, legal aspects, political climate, demographics and its impact. If one scans the external environment that is prevailing in Indian context, one will find that individuals are racing to catch up the upper class as it relates to standards of living, material possession, higher education, attempt to copy western culture, food habits, dressing pattern and the like. Beauty parlors, pubs and cyber cafes around each corner are an ample evidence of the impact of external environment. This trend has an impact on what products or services are on priority in the society and Indicates the behaviour of an individual. If the above factors are evaluated appropriately, a manager will be able to examine and predict human behaviour in the organization. It is therefore important to evaluate market situation, competitors, and availability of raw material, technology, availability of skilled, semi skilled and non-skilled personnel. In addition, evaluate prevailing culture and how individuals are likely to respond to the call of the organization. Some factors like government rules, and political stability keep changing, the organizations must cater for such contingencies. Manager must therefore keep in mind the internal and external factors and make the best amalgam and work to achieve organizational effectiveness.